Unstructured transport requests
Customer emails and attachments include route, container and booking details that must be interpreted and entered manually.
Supply Chain · AI Agent
Why manual transport order and dispatch coordination is holding you back
Transport requests arrive by email, job details change, and every delay creates more calls and follow-ups. Our AI assistant coordinates order administration, dispatch handoffs and customer updates around your existing transport systems.
Agentic AIWorkflow automationHuman-in-the-loop
Example workflowHuman in control
Transport request receivedRoute, container, booking and requested timing
AI validates prerequisitesMissing fields, service scope and required documents
TMS job created and verifiedSaved reference sent to customer
Controller approves dispatchDriver, vehicle and schedule remain human-led
Delivery tracked to closureExceptions, POD, updates and billing handoff
The challenge
Challenges:
Hauliers and transport operators lose time whenever information, decisions and delivery milestones are spread across email and separate systems.
Missing operational details
Incomplete site contacts, gate information, container references or permits prevent jobs from being ready for execution.
Repeated order acknowledgements
Teams need to confirm receipt quickly, then follow up separately when a valid transport job number becomes available.
Dispatch handoff delays
Traffic controllers must coordinate drivers, prime movers or vehicles and assignments without losing the latest approved instructions.
Unexpected breakdowns and delays
Vehicle failures, changing vessel schedules and collection delays affect commitments and require rapid coordination.
Incomplete trip closure
Proof of delivery, trip status and agreed charging details may remain outstanding after the physical delivery is complete.
Agentic process automation
Solution Overview:
Our transport order and dispatch agent interprets customer instructions, coordinates TMS actions and keeps everyone aligned from request through delivery.
AI-powered transport order intake
Extract requested services, route, collection and delivery points, container type, bookings, dates and customer instructions.
Automated completeness checks
Validate required site contacts, documents, customer agreements and job-specific prerequisites before job creation.
Verified TMS integration
Post validated instructions through approved integrations, confirm the saved job reference and reduce duplicate entry.
Dispatch coordination
Prepare driver and equipment assignment information for Traffic approval, then transmit the approved dispatch instructions.
Proactive disruption alerts
Detect relevant delay and breakdown events, assess affected commitments and prepare proposed customer updates.
Delivery and billing follow-through
Track completed trips, POD evidence, controller-confirmed closure and outstanding charge preparation.
The workflow
How our AI assistant for
transport order and dispatch works
The agent distinguishes between receiving an instruction, creating a transport job and receiving operational approval to dispatch.
Step01
Receive the transport request
Read the email and shipping attachments, identify the requested movement and send an immediate receipt acknowledgement.
Step02
Check completeness and scope
Verify locations, times, equipment, booking references and agreed service requirements. Request missing information before the job is created.
Step03
Register and confirm the job
Create the validated job in the connected TMS, read back its saved reference and send a second customer acknowledgement with that job number.
Step04
Support traffic planning
Present the current job information and relevant driver or vehicle options to the Traffic Controller. Send dispatch details only after approval.
Step05
Monitor milestones and disruptions
Track pickup, container or seal confirmation, document readiness and delivery status. Flag schedule changes, breakdowns and conflicting assignments.
Step06
Close the job and prepare billing
After authorised trip verification, reconcile POD and job status, send completion updates and flag missing billing or closing actions.
The business impact
Key features and benefits of Agentic AI
Quicker job registration
Reduce repetitive rekeying of emailed transport instructions.
Fewer dispatch errors
Validate the latest information before it reaches planning systems.
Proactive communications
Keep customers informed of job confirmations and material changes.
Better exception recovery
Surface affected commitments and suggested actions for timely decisions.
Cleaner trip closure
Follow through on POD, status updates and billing prerequisites.
Still coordinating transport jobs across inboxes and spreadsheets?
Hire an AI agent to support your transport team with structured intake, verified TMS updates, dispatch coordination and delivery follow-through.
Hire one