Empowering Malaysia SMBs with AI agents
As Malaysia’s SMBs strive to stay competitive in today's fast-evolving digital economy, AI agents offer a game-changing solution. From automating routine tasks to enhancing customer service, our AI agents are tailored to the unique needs of SMBs in Malaysia.
AI developments in Malaysia
- Officially launched on 12 November 2024.
- Aims to develop Malaysia's national AI strategy, integrate AI across various sectors, and build local capabilities.
- Set to facilitate Malaysia’s participation in regional AI developments, particularly within ASEAN, by creating AI-driven solutions that address local and regional challenges.
- NAIO strategic objectives include:
- Economic Growth: Leveraging AI to boost productivity, create new industries, and enhance competitiveness in the global market.
- Public Services Enhancement: Improving the efficiency and effectiveness of public services through AI-driven solutions.
- Ethical AI Deployment: Ensuring that AI technologies are developed and used responsibly, with a focus on privacy, security, and ethical considerations.
- NAIO's 7 deliverables include:
- AI Technology Action Plan 2026-2030
- AI Adoption Regulatory Framework
- Acceleration of AI Technology Adaptation
- AI Code of Ethics
- AI Impact Study for Government
- National AI Trend Report
- Datasets Related to AI Technology
- Spearheaded by the Ministry of Science, Technology, and Innovation (MOSTI), the roadmap outlines Malaysia's strategic vision to harness AI for national development and emphasizes the integration of AI across various sectors to enhance economic growth, improve public services, and elevate the quality of life.
- Key Objectives:
- Economic Advancement: Leveraging AI to boost productivity, drive innovation, and create high-value job opportunities.
- Public Service Enhancement: Implementing AI solutions to improve efficiency, accessibility, and responsiveness in government services.
- Quality of Life Improvement: Utilizing AI to address societal challenges, including healthcare, education, and urban development.
- Strategic Thrusts:
- Research and Development (R&D): Promoting AI research to foster innovation and technological breakthroughs.
- Talent Development: Cultivating a skilled workforce proficient in AI technologies through education and training programs.
- Industry Adoption: Encouraging businesses to integrate AI into operations to enhance competitiveness.
- Ethical and Regulatory Framework: Establishing guidelines to ensure responsible and ethical AI deployment.
- International Collaboration: Engaging with global AI communities to exchange knowledge and best practices.
- The Johor state government, in collaboration with Malaysia’s Ministry of Finance, has announced a comprehensive tax incentive package for the JS-SEZ.
- These new tax incentives are made in a bid to “foster economic growth and enhance the nation's competitive landscape”.
- The package, which takes effective from January 1, 2025, includes a special corporate tax rate of 5 per cent for up to 15 years for companies investing in qualifying sectors, such as artificial intelligence, quantum computing supply chains, medical devices, aerospace manufacturing and global services hubs.
- To attract talent to the SEZ, eligible knowledge workers will enjoy a special income tax rate of 15 per cent for 10 years.
Why Malaysia SMBs need agentic workforce?
Do you know?
- Only 13% of organizations in Malaysia are fully prepared to deploy and leverage AI-powered technologies (source: Cisco)
- 34% of organizations in Malaysia have plans to adopt AI within two years, the second highest among APAC countries (source: IDC)
- 63% of Malaysian employees are optimistic that generative AI will improve their way of working flexibly (source: EY)
- Generative AI has the potential to unlock USD113.4 billion in productive capacity in the Malaysian economy, equivalent to one-quarter of GDP in 2022 (source: Malaysia Centre4IR)
- The AI market in Malaysia is projected to grow by 28.5% annually from 2024 to 2030, reaching a market volume of USD3.6 billion by 2030 (source: Statista)
Case Study: Simplifying Malaysia’s E-Invoicing Mandate with AI Agents
Malaysia’s Inland Revenue Board (LHDN) has introduced a mandatory e-invoicing system as part of the government’s digitalization drive under the Twelfth Malaysia Plan. This initiative aims to streamline tax administration and improve compliance nationwide.
E-Invoicing Implementation Timeline:
- 1 August 2024: Mandatory for businesses with annual revenue over RM100 million.
- 1 January 2025: Mandatory for businesses with annual revenue between RM25 million and RM100 million.
- 1 July 2025: Mandatory for all remaining businesses.
The Challenge: Managing Self-Billed E-Invoices
Complying with self-billed e-invoicing presents a unique challenge, especially in situations where the Buyer (not the Supplier) must issue the invoice. This applies to:
- Payment to agents, dealers, distributors, etc.
- Goods sold or services rendered by foreign suppliers
- Profit distribution (e.g., dividend distribution)
- Electronic commerce (“e-commerce”) transactions
- Pay-out to all betting and gaming winners
- Transactions with individuals not engaged in business
- Interest payment (with exceptions)
Manual processing of these invoices can lead to delays, errors, and compliance risks.
The Solution: AI Agent for E-Invoicing
Our AI Agent for E-Invoicing automates the entire self-billing process, ensuring seamless compliance with LHDN requirements. Key features include:
- ✅ Automated Invoice Retrieval – Captures supplier invoices from emails, folders, and other sources.
- ✅ Smart Data Extraction – Digitizes and accurately extracts invoice details.
- ✅ Instant Submission – Generates and submits structured XML invoices to LHDN for real-time validation.
- ✅ Verified e-Invoice Delivery – Instantly shares the validated e-invoice with embedded QR code for compliance.
Stay Ahead of Compliance. Automate Now.
Don’t wait until the last minute to meet Malaysia's e-invoicing mandate. Let our AI agent handle the complexity so you can focus on growing your business.
💼 Ready to Simplify E-Invoicing?
Contact us today for complimentary access and see how our AI agent can transform your compliance process.
Benefits of Agentic AI for Malaysia SMBs
Improves productivity
as AI agents operate 24/7 with minimal downtime
Reduce compliance costs and risks
by eliminating risks of human errors
Improves employee engagement
by removing mundane, menial tasks from them
Flexibility to scale up and down
your agentic workforce depending on business requirements
Reduce manpower costs
as each AI agent costs only a fraction of a full-time equivalent
Improves customer experience
with faster and personalized services
What are the best AI agents in Malaysia?
How to get started with AI agents
Get started with out 4-step FastTrack Agent Onboarding (FAO) methodology
Document
Participate in a focused 2-hour workshop, either in person or virtually. During this session, we will document your use case, observe the process in action, and gather sample data and formats.
(0.5 days)
Define
Using your sample data, we will create the Standard Operating Procedures (SOP) document and define the required actions to interact with your enterprise applications.
(1 week)
Demonstrate
We will showcase the AI Agent to your team to ensure it aligns with your use case and requirements. Together, we’ll establish clear success criteria for the agent's performance.
(0.5 days)
Deploy
Leveraging real data and your systems, we will finalize and deploy the AI agent. Post-deployment, we will monitor and fine-tune the AI Agent to ensure optimal performance.
(time varies)
Don't get left behind in the AI revolution!
With Agentic Workforce, every small business can now become a big company. Access to talent and resources has been truly democratized.