Automate your
Customs Declaration
with AI agents
Make SST exemption processing effortless—from appointment letter to K1 update—powered by autonomous AI agents
How can AI agents automate SST exemption processing in Malaysia?
Quick Answer: Use AI agents to automate the SST certificate generation in the MySST portal, exemption request with your freight forwarder, and monitor and track the entire process.
AI Insights
Complete agentic workflow
From document extraction to portal navigation and Excel updates, every step is automated.
Improved compliance and traceability
Ensure data accuracy and compliance with regulatory requirements at all times.
Reduced manual workload
Free up your team from repetitive, low-value tasks and allow them to focus on value-generating activities.
Why manual customs declaration
is holding you back
Challenges:
Manual document handling
Staff must locate and review various documents including appointment letters and K1 documents to extract relevant information, often leading to errors or delays
Time-consuming MySST portal work
The process of verifying details, generating certificates, and retrieving the certificate number is tedious and error-prone
Tedious Excel updates
Multiple fields such as HS code, supplier, and product descriptions must be manually looked up and input, slowing down processing
Lack of process visibility
No real-time updates on certificate status or exemption requests, making tracking difficult
Data handoff gaps
Coordination with freight forwarders is often ad hoc, leading to misplaced K1 documents or missed declarations
Solution Overview:
Eliminates repetitive manual tasks
The AI agent handles routine work such as extracting data from documents, making submissions in portals, and updating trackers—freeing your team to focus on higher-value tasks
Improves compliance and traceability
Every interaction—portal submission, certificate retrieval, K1 update—is logged with precision, creating a clear and auditable digital trail for SST exemptions
Ensures data consistency across systems
The agent cross-references multiple lookup tables to auto-populate fields like HS code and customer name, minimizing discrepancies between documents and systems
Reduces turnaround time and human error
End-to-end agentic automation slashes the time needed to generate, submit, and track SST certificates, while reducing the risk of missed steps, incorrect entries, or delays in handoffs
How our AI assistant for
customs declaration works
Step 1
Scans the mailbox or document repository for the customer appointment letter and extracts key data such as the appointment letter number and PO number
Step 2
Navigates to MySST portal, verifies details, and generates the SST certificate, capturing the certificate number
Step 3
Submits SST certificate to the forwarder and requests exemption processing
Step 4
Upon receipt of the K1 document from the freight forwarder, extract key data including the K1 number and declaration date
Step 5
Update the Excel tracker for monitoring and downstream processing
Key features and benefits of Agentic AI
Fully autonomous, end-to-end agentic automation
Seamless integration with customs portal (e.g. MySST)
Intelligent data extraction from unstructured document
Improved data accuracy and compliance
Ready to streamline and simplify your customs declaration process?
It is time to delegate the mundane, menial tasks to your own AI agent so that you can focus on work that truly matters.