AI Agents | Agentic Workforce

Are we reaching peak AI in customer experience—or missing the human touch?

by Agentic Workforce

Two new data points caught our attention recently: 👉 86% of customers now trust AI-powered customer service , per Verint’s State of CX 2025 . But here’s the nuance: they trust it if it solves their is...

CX Automation Chatbot Customer Experience

Jun 4, 2025

2025: The Year the Frontier Firm Is Born 🚀

by Agentic Workforce

Agentic AI is no longer just hype — it’s transforming how organizations operate at their core. Microsoft’s latest 2025 Work Trend Index highlights the shift: 👉 82% of leaders see this as a pivotal yea...

Digital Transformation Frontier Firm Future of Work

May 30, 2025

Are AI agents are the new trojan horse?

by Agentic Workforce

An eye-opening survey by SailPoint reveals that 82% of companies are already using agentic AI —but most are flying blind when it comes to governance. Here are some of the most striking findings: • 80%...

AI Governance AI Guard Rails Cyber Security Identity Security Risk Management

May 23, 2025

🤖 Thinking of building an AI agent?

by Agentic Workforce

Agentic AI is the buzzword of the moment. According to The Future of Enterprise AI Agents report by Cloudera, 96% of enterprise IT leaders plan to expand their use of AI agents within the next 12 mont...

AI agents Agentic AI Checklist Feasibility Study

May 16, 2025

How to think about AI

by Agentic Workforce

AI is a generational shift—similar to computers, the internet and mobile—that is revolutionizing how work gets done. It is no longer a question of if or when . Tasks once simple for humans—like data e...

Strategy Thought Leadership

May 11, 2025

Responsible Use of AI Agents in the Workplace

by Agentic Workforce

As agentic AI enters the mainstream, it brings exciting new possibilities—along with complex new challenges. Unlike traditional automation tools like Robotic Process Automation (RPA), or even generati...

AI agents Agentic AI Checklist Governance

Mar 28, 2025

How to Fit Agentic AI in the Workplace: Key Insights from Our MoneyFM 89.3 Interview

by Agentic Workforce

Artificial Intelligence has already become a core enabler of digital transformation across many industries today. But the next frontier in AI is something even more powerful— agentic AI . These are in...

Agentic AI Interview Singapore

Mar 21, 2025 AI Agents

6 Things You Need to Know About AI Agents (Singapore Edition)

by Agentic Workforce

Singapore is at the forefront of adopting cutting-edge technologies, and AI agents are no exception. But what exactly are AI agents, and why are they crucial for Singapore's future? Here's a detailed ...

AI agents Singapore

Jan 23, 2025 AI Agents

8 Key Pitfalls to Avoid When Deploying AI Agents

by Agentic Workforce

Key Takeaways Do not overestimate AI capabilities or set unrealistic expectations Implement proper governance and oversight over AI agents Beware the rise of shadow IT within your business units It's ...

AI agents best practices

Jan 2, 2025 AI Agents

6 Predictions for Agentic AI in 2025

by Agentic Workforce

Key Takeaways Agentic AI moves into the mainstream of enterprise software. At the same time, agentic AI enters the trough of disillusionment as tech providers prioritizes marketing hype over real subs...

AI agents predictions

Dec 26, 2024 AI Agents

Is RPA Dead?

by Agentic Workforce

Key Takeaways RPA Bots and AI Agents Address Different Needs: RPA excels in structured, repetitive tasks requiring precision, while AI agents thrive in dynamic environments demanding adaptability and ...

AI agents RPA bots

Dec 19, 2024 AI Agents

How to Select the Right Use Cases for Enterprise AI Agents

by Agentic Workforce

Key Takeaways To successfully implement AI agents, select use cases that go beyond rule-based tasks, involving decision-making, context awareness, and collaboration. Start by reviewing RPA pipelines, ...

AI agents use cases

Nov 28, 2024 AI Agents

CUSTOMER SERVICE

FINANCE & ACCOUNTING

HUMAN RESOURCES

INFORMATION TECHNOLOGY

PROCUREMENT

SALES & MARKETING

SUPPLY CHAIN

OTHERS