Blog Posts | Agentic Workforce

Are we reaching peak AI in customer experience—or missing the human touch?

by Agentic Workforce

Two new data points caught our attention recently: 👉 86% of customers now trust AI-powered customer service , per Verint’s State of CX 2025 . But here’s the nuance: they trust it if it solves their is...

CX Automation Chatbot Customer Experience

Jun 4, 2025 AI Agents

2025: The Year the Frontier Firm Is Born 🚀

by Agentic Workforce

Agentic AI is no longer just hype — it’s transforming how organizations operate at their core. Microsoft’s latest 2025 Work Trend Index highlights the shift: 👉 82% of leaders see this as a pivotal yea...

Digital Transformation Frontier Firm Future of Work

May 30, 2025 AI Agents

Are AI agents are the new trojan horse?

by Agentic Workforce

An eye-opening survey by SailPoint reveals that 82% of companies are already using agentic AI —but most are flying blind when it comes to governance. Here are some of the most striking findings: • 80%...

AI Governance AI Guard Rails Cyber Security Identity Security Risk Management

May 23, 2025 AI Agents

🤖 Thinking of building an AI agent?

by Agentic Workforce

Agentic AI is the buzzword of the moment. According to The Future of Enterprise AI Agents report by Cloudera, 96% of enterprise IT leaders plan to expand their use of AI agents within the next 12 mont...

AI agents Agentic AI Checklist Feasibility Study

May 16, 2025 AI Agents

How to think about AI

by Agentic Workforce

AI is a generational shift—similar to computers, the internet and mobile—that is revolutionizing how work gets done. It is no longer a question of if or when . Tasks once simple for humans—like data e...

Strategy Thought Leadership

May 11, 2025 AI Agents

Will AI Take Your Job? Not Quite — But Here's What You Should Know

by Agentic Workforce

With the breakneck pace of advancement in generative AI and the rapid proliferation of AI agent use cases, it's no wonder that automation anxiety is running high. But before you worry yourself sick, h...

AI Anxieties Automation Anxieties Future of Work

May 9, 2025 Quick Bites

Top AI Agent Use Cases in the O2C Process

by Agentic Workforce

AI agents are reshaping the way modern enterprises run their finance & accounting operations. From handling customer orders to reconciling payments, AI agents are no longer just about boosting employe...

AI agents Agentic AI F&A Finance & Accounting O2C Order-to-Cash

May 2, 2025 Quick Bites

Choosing the Right Tool for UI Automation

by Agentic Workforce

The rise of Computer-Using Agents (CUAs) — like OpenAI’s Operator , Anthropic’s Computer Use , and Google’s Project Mariner — is changing the game in UI automation. But a key question remains: When sh...

Computer-Using Agents Robotic Process Automation UI Automation

Apr 25, 2025 Quick Bites

The “Moore’s Law” for AI Agents 🤖

by Agentic Workforce

“We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run.” – Amara’s Law With the emergence of AI agents as the next big thing in 2025, skeptic...

AI agents Agentic AI

Apr 18, 2025 Quick Bites

🚀 RPA Bots vs. AI Agents 🤖

by Agentic Workforce

Think of your business process like a warehouse. 🔹 RPA bots are like conveyor belts—great for repetitive, well-structured tasks . They move items (data) from point A to point B with speed and accuracy...

AI agents RPA bots

Apr 11, 2025 Quick Bites

🚀 Agentic AI is redefining the future of IDP

by Agentic Workforce

The Everest Group PEAK Matrix® for Intelligent Document Processing (IDP) 2025 highlights a major shift: IDP solutions are no longer just about digitizing, classifying, and extracting data—they're evol...

AI agents Agentic AI IDP Intelligent Document Processing OCR Optical Character Recognition

Apr 4, 2025 Quick Bites

Responsible Use of AI Agents in the Workplace

by Agentic Workforce

As agentic AI enters the mainstream, it brings exciting new possibilities—along with complex new challenges. Unlike traditional automation tools like Robotic Process Automation (RPA), or even generati...

AI agents Agentic AI Checklist Governance

Mar 28, 2025 AI Agents

CUSTOMER SERVICE

FINANCE & ACCOUNTING

HUMAN RESOURCES

INFORMATION TECHNOLOGY

PROCUREMENT

SALES & MARKETING

SUPPLY CHAIN

OTHERS