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Singapore

Empowering Singapore SMBs with AI agents

As Singapore’s SMBs strive to stay competitive in today's fast-evolving digital economy, AI agents offer a game-changing solution. From automating routine tasks to enhancing customer service, our AI agents are tailored to the unique needs of SMBs in Singapore.

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Considering AI transformation funding?

Eligible Singapore SMEs may receive up to 50% support, and non-SMEs up to 30%, for qualifying Large-scale Digital Transformation projects under EDGE.

Project criteria apply. Apply before work starts or payments are made; funding is subject to Enterprise Singapore's approval.
Explore EDGE requirements

Why Singapore SMBs need agentic workforce?

According to the National Business Survey conducted by the Singapore Business Federation, the top challenges perennially faced by Singapore businesses are all manpower related, namely: 

  • Increase in business costs in an inflationary environment, of which wages constitute a significant proportion
  • Availability of manpower in resource-constrained Singapore where our only asset is human talent
  • Retention of manpower, particularly among millennials and Gen Z who may have different career aspirations
  • Prevailing foreign worker policies as businesses struggle to find Singaporean workers who are willing and able to take on the available roles

Against this backdrop, Singapore companies need to invest in technology to automate the mundane, menial tasks so that they can do more with less. Specifically, by investing in AI agents, companies can now address these perennial manpower challenges head-on while building resilience and agility for the future.

Do you know?

  • AI adoption among SMEs remains low at 14.5%, compared with 62.5% among non-SMEs  (Source: IMDA)
  • 87% of SMB leaders in Singapore with AI say it increases revenue (source: Salesforce)
  • 65% of Singapore business leaders worry that they'll be left behind if they don't use AI (source: ABBYY)
  • About 2 in 3 Singapore businesses have adopted or plan to adopt AI in the next 12 months (source: Singapore Business Federation)
  • 53% of millennials and 47% of Gen Z in Singapore are receptive to the use of AI agents (source: Salesforce)
  • Consumers in Singapore would work with an AI agent to avoid repeating themselves (44%) and receive faster service (39%) (source: Salesforce)
  • Only 4 in 10 Singaporean companies view their AI applications as truly transformative (source: Digital Realty)

Benefits of Agentic AI for Singapore SMBs

Business operations enhanced by intelligent workflow automation

Improve Productivity

Automate repetitive workflows and keep business processes running beyond normal working hours.

Finance professional reviewing digital compliance and approval workflows

Improve Accuracy and Compliance

Reduce manual errors and strengthen operational controls with automated validation, audit trails and human oversight.

Employees collaborating on higher-value business activities

Improve Employee Engagement

Free employees from repetitive administrative tasks so they can focus on problem-solving, customers and higher-value work.

Operations team managing variable workloads through digital systems

Scale Operations Flexibly

Adapt automation capacity to changing transaction volumes and business requirements without proportionally increasing manual effort.

Digitised business workflows reducing manual processing effort

Reduce Operating Costs

Lower manual processing effort and improve operating efficiency through intelligent, repeatable workflows.

Customer service professional using intelligent digital support tools

Improve Customer Experience

Respond faster, deliver more consistent service and personalise customer interactions across channels.

What are the best AI agents in Singapore?

EXECUTIVE BRIEFING

Want a clearer executive view of Agentic AI?

Explore what Agentic AI means for business, technology and the workforce in a focused 60-minute briefing and discussion for senior leaders. Available in person or virtually.

Request an Executive Briefing

How to get started with AI agents

Get started with our 4-step FastTrack Agent Onboarding (FAO) methodology

Document

Participate in a focused 2-hour workshop, either in person or virtually. During this session, we will document your use case, observe the process in action, and gather sample data and formats.

(0.5 days)

Define

Using your sample data, we will create the Standard Operating Procedures (SOP) document and define the required actions to interact with your enterprise applications.

(1 week)

Demonstrate

We will showcase the AI Agent to your team to ensure it aligns with your use case and requirements. Together, we’ll establish clear success criteria for the agent's performance.

(0.5 days)

Deploy

Leveraging real data and your systems, we will finalize and deploy the AI agent. Post-deployment, we will monitor and fine-tune the AI Agent to ensure optimal performance.

(time varies)

Don't get left behind in the AI revolution!

 With Agentic Workforce, every small business can now become a big company. Access to talent and resources has been truly democratized.

Hire one >